Our Frequently Asked Questions
We Thought You Might Want to Know
1. How soon can I book a cleaning service?
Booking availability depends on our current schedule. We recommend contacting us as early as possible, and we will always do our best to accommodate your preferred date and time.
2. What is the minimum booking time?
For first-time bookings, we recommend a minimum of 4–5 hours to ensure your property is cleaned to our professional standards.
Ongoing services may be available from a minimum of 3 hours, depending on your needs.
3. Do you offer deep cleaning services?
Yes, we provide comprehensive deep cleaning services, ideal for first-time clients, end-of-tenancy cleans, or properties requiring a more detailed and intensive service.
4. Do I need to be present during the cleaning service?
No, you do not need to be present. We can arrange secure access to your property, ensuring your space is cleaned safely and left in excellent condition.
5. Do you provide cleaning equipment and supplies?
This depends on the service:
For regular cleaning, we recommend providing a vacuum cleaner for hygiene and cross-contamination reasons
For deep cleaning or empty properties, our team will bring all necessary equipment and products
6. Can I customise my cleaning service?
Absolutely. All our services are tailored to your specific requirements, and we will work with you to create a cleaning checklist that suits your property and preferences.
7. Can you provide a quote without visiting my property?
Yes, we offer virtual consultations via WhatsApp or video call, allowing us to assess your property and provide an accurate quotation without the need for an in-person visit.
8. Do you work with Airbnb and short-term rental properties?
Yes, we specialise in Airbnb and short-term rental cleaning and property management, ensuring your property is always guest-ready.
9. How do I make payment?
Payment details are available on our payment page. If you require further assistance, our team will be happy to guide you through the process.
10. What areas do you cover?
We provide services across multiple UK locations, including Edinburgh, Aberdeen, Glasgow, Manchester, Birmingham, Coventry, Cheshire, and London. We also accommodate select surrounding and rural areas, depending on availability and booking requirements.
11. Do you charge for travel?
In some cases, yes.
For locations outside our core service areas, a travel adjustment or minimum booking value may apply. This ensures we can maintain a high standard of service for every client while covering operational time and travel costs.
12. Can I book if I’m outside your main cities?
Yes, in some cases.
All bookings outside our core cities are reviewed individually based on schedule availability and service type.
13. Do you offer concierge services alongside cleaning?
Yes, Regulus Elite offers bespoke concierge services designed to complement your property care, providing additional support tailored to your lifestyle.
14. How do I get started?
Simply contact us or complete the enquiry form on our website, and a member of our team will respond promptly to discuss your requirements.
For any other queries you may have but not yet answered, please contact us and we will get back to you as soon as possible.